Armin Cruz Résumé

Armin Cruz would like to share his résumé and summary of success with you.  Please note both Microsoft Word and a PDF version below as well as a copy and paste (text) format of my résumé.

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Summary of Success Power Point Version

Summary of Success – PDF Version

Armin J Cruz Resume 12_2015 – PDF Version

Armin J Cruz Resume 12_2015 – Word Version

Armin Cruz Résumé

Armin J Cruz

Master Business Administration | Master Black Belt

(972) 333 – 9502 | |

Summary Statement

Mr. Cruz embraces leadership through engagement, balancing motivation with accountability by management by fact. This style of leadership, coupled with a unique experience including full commission sales (relationship building) along with the detailed operations management (Six Sigma Master Black Belt) has enabled me to drive top tier business outcomes. These desired business outcomes include over $44 million in cost savings / cost avoidance, streamlined operations to reduce the time to market and time to close by up to 65% and quality enhancements over 90%.

Professional Experience

RealPage, INC                                                                                     2015 – Present

Director of Operational Excellence

Actively recruited from a Big 4 and Fortune 25 company to head up a newly created department. As head of Operational Excellence and Continuous Improvement I will create a culture of accountability and incremental improvement.

  • Recruited to report to Chief Customer Officer to drive holistic and enterprise wide process improvement.
  • Creating a new department to drive process standardization
  • Creating a Community of Practice (CoP) to bridge the gaps of the Circle of Excellence (CoE) and break down vertical silos.
  • Creating a Lean, Six Sigma, and Process Improvement training program with Human Resources
  • Creating a Lean Lunch and Learn program to close an enterprise knowledge gap

Bank of America                                                                                 2006 – 2015

With nearly a ten year tenure Mr. Cruz achieved over $44 million dollars in cost savings, set two sales records that have not been broken, and created a reputation for igniting stalled business through consensus building and an engaged leadership style.

Vice President, Process Design Consultant                                            2011 – 2015

  • Created over $44 MM in cost savings and cost avoidance
  • Led process change for largest technology project with an impact to 280K employees in regulatory response to Biggert-Waters
  • Managed the process change for the largest non-technical project with an impact to 250K employees with regulatory response to the Consumer Finance Protection Bureau
  • Created a new process and role for solving high risk business problems
  • Served as the executive advisor to two Lines of Business
  • Taught 52 webinars, seminars, and lunch and learns per year on Lean Sigma

Assistant Vice President, Banking Center Manager                                  2009 – 2011

  • Increased deposit based balances by 32% to $270 MM
  • Enhanced customer satisfactions scores from 65% to 93%
  • Generated 105% of sales and 120% total performance goals

Team Leader / Senior Mortgage Loan Officer                                           2006 – 2009

  • Set, and still hold two sales records in both government and conventional products
  • Set, and still hold performance record for team overall performance
  • Created a mentorship program to document best practices and standardize work practices


University of Phoenix                                                                                 2010 – 2013

Master of Business Administration (MBA) with a 3.75 GPA

University of Texas at Dallas                                                                     2000 – 2006

Bachelors of Arts (BA) in Historical Studies


Lean Six Sigma

Master Black Belt, Black Belt, Lean, Improve, Design for Six Sigma, Six Sigma Coach, Trainer, and Instructor Trainer.
Business Process Management (BPM)

Advanced Professional BPM, Advanced BPM, BPM Design and Implementation, Applied BPM.

Mentorship and Volunteerism

2013 – Present: Graduate level (MBA) Mentor with University of Phoenix

2010 – 2015: Chair of Associate Engagement / Employee Resource Group

2009 – Present: Workplace formal mentor