Armin Cruz Professional Experience

Armin Cruz began his professional career in May of 2006.  This page will dictate approximate dates and roles in reverse chronological order.  For a more robust description please view my LinkedIn page or fill out the contact us form.  Thanks!

Armin Cruz Professional Experience


Director, Operational Excellence

RealPage, INC Sep 2015 – Present

Head of operational excellence and continuos improvement for the enterprise.

Vice President, Process Design / Master Black Belt / Enterprise Process Owner (EPO)

Bank of America 2013 – 2015

Responsible for managing a team, matrix leadership, cross functional leadership and crating efficiencies within two strategic lines of business.

Armin Cruz drove over $44 million dollars in cost savings and cost avoidance and rose quality scores from single digit to 99.99%+.

Assistant Vice President, Process Design / Black Belt

Bank of America 2012 – 2013

Responsible for driving operational excellence in one strategic line of business and two business units.

Armin Cruz drove over $10 MM in cost avoidance and was ranked in the top 10 worldwide as well as entered into the Master Black Belt Program.

Assistant Vice President, Banking Center Manager II

Bank of America 2009 – 2012


Accountable fro driving increases to profitability. audit preparedness, associate engagement, and customer loyalty.  Managed several centers in the DFW area and co-managed several geographically and socio-econmc diverse business units.

Armin Cruz took a location set to be closed and non-  profitable for 10 consecutive quarters to top 3 in DFW and top 10 in Texas in 120 days.

Team Leader, Senior Mortgage Loan Officer,

Loan Officer, and Developmental Loan Officer (In Training)

Countrywide Home Loans (Bank of America) Aug 2006 – April 2009

Armin Cruz created record sales levels, ranked in top five for sales performers, ranked in top 3 for sales teams, and still possess record sales performance for individual contributions.

Electronic Telemarketing Sourcing Representative (eTSR)

Countrywide Home Loans (Bank of America) May 2006 – Aug 2006

Responsible for tracking leads and converting online requests for information to a sales prospect

Armin Cruz set a enterprise record for individual performance earning a promotion within three moths in role.