Last October 31, 2013, Armin Cruz adds another feather to his cap as he earned his Master in Business Administration. The said graduate of University of Phoenix was also holding a Bachelor’s degree in Arts from University of Texas. He is now the Vice President, Process Design Consultant at the Bank of America and possesses a Black Belt in Six Sigma and is currently enrolled seeking an Advanced/Master Certificate in Business Process Design.
He began his career in May of 2006 as electronic sales telemarketing representative in the legacy Bank of America, Countrywide Home Loans. Based upon the performance as an eTSR, Armin Cruz was quickly promoted to attend Countrywide’s Developmental Program.
Due to the peak performance in Sales, Armin was subsequently promoted to Mortgage loan officer, and eventually to the position of Senior Mortgage Loan officer/Team Leader.
As a Team Leader/Senior Mortgage Loan Officer, Armin developed an innovative way to drive performance across the team, ultimately leading to the team’s success and profitability.
Armin engineered boiler plate designs that can be customized to each loan scenario and customer to reduce time and increase productivity.
The result was an increase in the team’s sales performance, and reduction of non-performers (defined as bottom 25%).
Eliminating the bottom 25% of performers, by promoting their knowledge and skillset catapulted the team to top rankings in the division in less than 60 days.
Subsequent to this performance, Armin was again promoted to the role of Officer, Banking Center Manager.
As a to Officer, Banking Center Manager (BCM) his task was to add cross-functional sales routines, operations management, as well as drive associate and customer delight. Because of his effort, he turned the non-performing center into a top performing center in less than 180 days.
Armin’s team achieved the top three overall rank in the greater Dallas/Fort Worth Metroplex.
Further, the team excelled in sales – grabbing the top spot in the market, a component of the greater metroplex. Furthermore, Armin’s leadership routines mitigated operational risks, and internal audits of the process provided a quantitative scoring of the results. Finally, Armin’s team tied for first place in customer delight.
In short, Armin’s tactics to leadership and performance created a keystone structure the executives in the market aimed to mimic and replicate. Because of this performance, Armin Cruz was subsequently promoted to Assistant Vice President, Banking Center Manger II.
Armin Cruz’s has the passion for volunteerism. He first started is humanitarian act in the late 1990s when for the Boys and Girls Club of Collin County.
And today, he still support some foundations such as American Heart Association, Habitat for Humanity, Susan G Komen for the Cure, March of Dimes, United Way, American Red Cross, and various local food banks.
To know more about Mr. Armin Cruz, please visit https://www.facebook.com/armin.cruz.9